Articles on: Account Verification
This article is also available in:

Verification processing and rejection

The KYC process is very simple, fully automated, and usually takes less than two minutes.

Once your account is verified, you will receive a confirmation email.

Possible rejection reasons

Faces Do Not Match Or Missing Selfie Photo
Please retry the identification process.

Document Incomplete
Part or all of the information is censored/cut out of the document​

The document was not entirely submitted (missing pages, scan/picture not centered)

The document is not signed and/or dated

The document is not filled correctly

Document Unreadable
An integral part of the document is unreadable (dark or blurry document)

The scan or picture is of bad quality

Document Not Accepted
The document is not the one required or has been submitted in the incorrect category.

​The document is in a language not supported.

The identity proof is not accepted (for instance, a national ID card from a country outside of the EEA)

Document Expired

The document is more than 3 months older (registration proof; may depend on country)

The document is not up-to-date or the most recent one (articles of associations; may depend on country)

The identity proof has reached its expiration date or has an expiration date.

Restricted Country
According to our AML/KYC policy, your account will be closed.

Underage Reason:
You must be at least 18 years old.

Politically exposed person ( PEP ) are not allowed to register and using our platform.

Updated on: 05/07/2022

Was this article helpful?

Share your feedback


Thank you!