General Questions | Simple Help Center

What is Simple?
Today’s financial system is complex, exclusive, and expensive - making it hard to access, get lower fees and preferential treatment. **We believe that the financial system should work for everyone! **. Simple builds a platform to facilitate financial well-being for every user. We aim to reach the public with a product for anyone to understand. All functionalities resolve around accessibility and simplicity for the user. The whole interface aims to be intuitive for a customer with any leveFeatured
Is Simple Regulated?
Yes, Simple App is regulated by the State Enterprise Centre of Registers of the Republic of Lithuania. To maintain it, Simple has to comply with the KYC/AML requirements, ensure that users’ rights and digital assets are protected and secure.Featured
Why Choose Us?
Superb app experience that is user-friendly and Simple. Regulated crypto exchange. Transparent and highly competitive fees. Interactive price charts and portfolio balance changes. Blog with analytics, hot news, and price alerts to be up to date with all new market developments. Fast human support to solve any issues on the app.Featured
Downloading & Installing the Simple App
The Simple App is available on Apple IOS & Android Mobile devices. QR CodeFeatured
Crypto Assets Available in the Simple App
Bitcoin BTC Bitcoin - the world's first cryptocurrency created in 2008. It is a completely decentralized digital currency. Bitcoin, its transactions, and issuance are regulated by the peer-to-peer network according to consensus in the network software. The cryptocurrency distributes information about the balance and transactions of each user in encrypted form. ![Ethereum ETH](https://storage.crisp.chat/usFeatured
What Rates Do You Use for Transactions?
We understand that finding the best rates on the market is difficult and can be quite time-consuming. Our system monitors cryptocurrency exchanges and picks the best rates for each of your transactions. You will always see the outcome amount on each end of the transaction. It’s fast and SimpleFeatured
Deposit Fees/Commissions
Simple does not charge any deposit commissions or fees! However, for all other incoming bank card transactions, Simplex ( Payment Provider ) may charged you with the following fees: Simplex's fees range between 2.5% - 5% of the transaction value. Simplex does apply a minimum fee of 10 USD, which means that if your transaction is for a lower amount, the fee % will be higher than that. Additional fees may be applied if purchasing with a fiat currency other than USD. Circle's feeFeatured
Crypto Withdrawal Fees
You may find any transaction fee after choosing a crypto asset and its destination by clicking the " Preview " button. However, here is the list :)Featured
Restricted Countries
In accordance with our policies Simple does not open accounts and does not process transactions for citizens and residents of countries, where transactions are prohibited by international sanctions or internal law regulations, or countries which based on various criteria selected by Simple’s Compliance Department. Currently, these countries are: 🇦🇫 Afghanistan 🇩🇿 Algeria 🇦🇸 American Samoa 🇦🇴 Angola 🇧🇸 Bahamas 🇧🇴 Bolivia 🇧🇼 Botswana 🇧🇮 Burundi 🇰🇭 Cambodia 🇹🇩 Chad 🇨🇺 Cuba 🇨🇩 The DemocratFeatured