• How to Open an Account?

  Welcome to the Simple App To begin, you need to complete a few steps: Download the app for IOS or Android Create an account with your email and phone number. Set up a password and PIN. Complete the verification process, it should take no longer than a few minutes. What Types of Documents are Acceptable? (/en/article/what-types-of-docFeatured

• Why Do I Need to Verify My Identity?

  It is a mandatory step required by our current regulations. As a fully AML/CTF compliant company, we are obligated to conduct checks to ensure that transactions are not linked to any illegal activities. The main requirement is for our users to provide Proof of Identity (PoI). Other documents may be required in rare circumstances.Featured

• How Accounts are Verified?

  Simple has partnered with a third-party identity verification provider to ensure eligibility under Know Your Customer (“KYC”), Anti-Money Laundering (“AML”), and anti-fraud regulations to open an account. The company shall carry out the following specific measures to ensure data protection: Any personal data storage or processing shall be made on the basis of respective Service Agreements, Non-Disclosure Agreements, and Data Processing Agreements compliant with the EU GDPR; TheFeatured

• Why Do I Need My Phone Number?

  It is an additional security measure to keep your account safe. Your mobile number will be used for 2-Factor Authentication ( 2FA ) with the help of an SMS code.Featured

• Why Am I Not Receiving SMS Code?

  There might be a few reasons why you are facing this issue. Please, check the following: You have entered the phone number correctly; Your phone number is available for incoming messages; Your device has enough memory; You are located in an area with strong cell coverage. If your phone satisfies all the criteria, mentioned above, please try to reboot it or restart and try to get code one more time. If that doesn’t help, please reach out to the Support TFeatured

• Why Am I Not Receiving the Verification Email after Creating My Account?

  If you are having trouble finding the verification email, please try the following: Search for [email protected] in all of your mailboxes, including any spam or junk folders. Wait for 15 minutes: the message might be slightly delayed. Go to Simple App and try to sign in. Double-check that the email address you used to sign up with is correct and contains no typos. If your email address is incorrect, please create a new account with the correct address. If your aFeatured

• Can I Open a Corporate / Business Account with Simple?

  Yes! Simple offers corporate/business accounts to companies. In order to open such an account, the applicant has to pass KYC for legal entities: name; legal form, head office (address), address of actual operation; registration number; an extract of registration and its date of issue; PoA for authorized person (in a case of need). Authorized person shall also be verified with Simple as a natural person.Featured

• Can I Open Multiple Accounts?

  No. According to our Terms of Use, you can have only 1 account within the Platform. If you have created more than 1 account, we kindly ask you to close any secondary accounts and only keep the one where you passed verification. You can close an account through the profile setting in the app. Make sure to withdraw or transfer all funds and close any active earn programs before proceeding with account deletion.Featured