• Verification process (KYC)

  The KYC (Know Your Customer) process is designed to be simple, fully automated, and typically completed in under two minutes. Here are the steps involved in the process: Step 1: Provide your documents: You will need to take high-quality photos of one of the following documents based on your supported country: ID Card (both sides) from any supported country. Passport (front side) from any supported country. Driver's license (both sides) only for European Union (EU) countries. PermaFew readers

• How do I know that my account has been verified?

  Once your account has been successfully verified, you can expect to receive a confirmation email. This email will serve as confirmation that your account verification process is complete.Few readers

• Can use Simple App without full verification?

  Yes, you can use the Simple App without verification, but the functionality will be extremely limited. The only action you can perform without completing the verification process is purchasing cryptocurrencies up to a value of 700 EUR. To buy larger amounts, send cryptocurrencies, and access other features, you will need to undergo the verification process. Verification is necessary to ensure compliance with regulations and provide access to the full range of features and services offered by theFew readers

• How to Open an Account?

  To get started, follow these steps: Download the app on your iOS or Android device. Sign up by creating an account using your email and phone number. Choose a password and set up a personal identification number (PIN). Setup login access with biometrics, if your phone supports. Once you've completed these initial steps, proceed with the verification procFew readers

• Where can I see my balance?

  You can view your current balance directly on the main screen of the app. It should be visible by default. If, for any reason, you would like to hide your balance from being displayed, you can tap on the "eye" button located on the main screen. This will toggle the visibility of your balance, allowing you to hide or show it as desired.Few readers

• Is It Safe to Provide You with My Documents?

  Yes, you can trust us with providing your documents. Simple collaborates with a certified company that assists us in complying with the KYC (Know Your Customer) requirements for the verification process. Here are some key points about our partner's security measures: Certification: Our partner is certified with ISO 27001 under certificate number ISO/IEC27001.1742, dated 01.09.2020. This certification demonstrates their commitment to maintaining information security standards. Data ProteFew readers

• Why do I need to provide my phone number?

  This extra security measure is implemented to safeguard your account. Your mobile number may be used for 2-Factor Authentication (2FA), where an SMS code will be sent to your phone for verification. This ensures enhanced protection for your account.Few readers

• Why Am I Not Receiving SMS Code?

  If you are not receiving the SMS code, there could be several reasons for this issue. Please check the following: Ensure that you have entered your phone number correctly during the registration process. Make sure your phone number is active and able to receive incoming messages. Verify that your device has sufficient memory available to receive and store the SMS code. Check if you are in an area with strong cellular coverage to ensure proper signal reception. If your phone meets allFew readers

• Why do I need to verify my identity?

  The verification of your identity is necessary for several reasons: Security: Verifying your identity helps ensure a secure and trustworthy environment for all users. It helps prevent fraudulent activities, scams, and unauthorized access to accounts. Compliance: As a company, we are obligated to comply with current regulations, specifically anti-money laundering (AML) and counter-terrorism financing (CTF) laws. By conducting identity verification, we can fulfill our legal obligations and mitigFew readers

• Can I use different devices to login to the same account?

  Of course! You have the flexibility to use different devices to log in to your Simple.app account. Whether you prefer to access your account from your smartphone, tablet, or computer, you can easily sign in and access your information across multiple devices. Our platform is designed to provide a seamless and convenient experience, allowing you to stay connected and organised wherever you go. So feel free to switch between devices and manage your account effortlessly!Few readers