Security & Privacy | Simple Help Center

2-Factor Authentication ( 2FA )
Two-factor authentication ( 2FA ) is an extra step added to the login process. It’s a mechanism to double-check your identity is legitimate and prevent unauthorized access to your account. The first factor is something you know, like your credentials (username and password or PIN), and the second factor is something you have, such as your mobile phone ( SMS ). When you want to sign in to your Simple account, and you are prompted to authenticate with a username and a password or PIN – that’sFeatured
Do I Need 2-Factor Authentication ( 2FA )?
Yes, we strongly suggest all our users to set up 2-Factor Authentication ( 2FA ). Cyber threats are on the rise and 2-factor authentication actually helps to counter them. 2FA ensures that even if your password gets compromised, the hacker has to crack another security layer before they can access your account.Featured
How to Set Up 2FA?
To set up 2-Factor Authentication ( 2FA ): Tap your "Profile Icon" -> "Security" -> " 2 - Factor authentication". Switch on SMS authenticator. Enter the SMS code you received.Featured
Forgot Password?
Not a problem. Open the Simple App -> "Sign In" - Tap "Forgot password" Enter your registered Email Click "Reset Password" Check your email for reset password instructions. Please note: Resetting a forgotten password will log out other devices and will result in a 24-hour hold on cryptocurrency withdrawals.Featured
How to Change my Password?
To Change your Password: Tap your "Profile Icon" -> "Profile Details" - >Tap "Change password". Enter old Password Create a new one Please note: changing a password will result in a 24 - hour hold on cryptocurrency withdrawals.Featured
How to Change my PIN Code?
To change your PIN: Tap your "Profile Icon" - > "Security" Tap "Change PIN" Enter your PIN Set a new oneFeatured
How to Change My Phone Number?
To change your Phone Number: Tap your "Profile Icon" -> "Profile Details" - Tap "Change phone number". Enter the SMS code Type a new phone number Please note: changing a password will result in a 24 - hour hold on cryptocurrency withdrawals.Featured
How to Enable or Disable - Face / Touch ID & PIN?
To Enable or Disable - Face / Touch ID & PIN: Tap your "Profile Icon" -> "Security" - Tap "Face / Touch ID & PIN". Switch on or Switch off Enter your PIN code.Featured
Is This Email Really from Simple?
Always check the header and bottom of emails you receive. Branded Logo. All official Simple emails are sent from a mail address that has @simple.app at the end. Footer consists of our support email, Terms of Service, and Privacy Policy. Never share your password! Even with our support team.Featured
How is My Personal Information Protected?
We store your Personal Data in the data centers within the European Economic Area. All our procedures are aimed at ensuring network and information security. We use computer security incident response teams (CSIRTs), computer emergency response teams (CERTs), and other means to ensure a high level of protection. We always put maximum effort to improve security and privacy by implementing Operational Metrics (traffic data, cryptographically hashed file samples, click stream information, loggeFeatured