Photo Quality Too Low

Retake the photo — flat surface, daylight, no flash, all four corners in frame.

How to fix

Place the document on a flat, contrasting surface. Use natural daylight — avoid direct overhead light. Hold your phone straight above the document, not at an angle.

Before you shoot:

• Tap the document text in your camera app to lock focus
• Turn off flash — it creates glare that hides text
• Leave a margin around all edges so all four corners are visible
• Wait a moment before taking the shot — steady hands matter

After taking the photo, zoom in and check: can you read every line of text? Is the date visible? Is your full name readable? If not, retake.

If your document is glossy (laminated ID, plastic card): photograph near a window but not in direct sunlight. Tilt the document very slightly to avoid reflection.

Watch out for

• Dim lighting makes the camera use longer exposure, which causes blur
• Holding the phone too close causes distortion; too far makes text unreadable
• Photographing a document inside a plastic sleeve — take it out first