KYC Help Center
Guides and solutions to help you complete identity verification
Rejection Help
- Address in Profile Doesn't Match Your Proof of Address
- Profile Address Doesn't Match Your Proof of Address
- Photo Rejected — Data Not Readable
- Screenshot Uploaded Instead of Photo or PDF
- Document Has Expired
- Document Page Missing
- Wrong Identity Document Type
- Your Document Appears Damaged
- Document Country Doesn't Match Your Citizenship
- Proof of Address Rejected — Document Doesn't Meet Requirements
- ID Uploaded as Proof of Address
- Proof of Address Not Uploaded
- Задължителният документ не е качен
- Screenshot Uploaded Instead of Original Document
- Selfie Not Matching Your ID Photo
- Photo Quality Too Low
- Nigeria — Proof of Address Rejected
- Electronic Address Verification — What This Flow Checks
- Extra Verification Step for US Cards
- Source of Funds — What to Submit
- Document Flagged as Edited
- Ukrainian ID or Passport Uploaded as Proof of Address
- Residence Permit (Karta Pobytu) Cannot Be Used as Proof of Address
Country Guides
- Ukraine — KYC Document Guide
- Nigeria — KYC Document Guide
- Poland — KYC Document Guide
- Colombia — KYC Document Guide
- Czechia — KYC Document Guide
- Azerbaijan — KYC Document Guide
- Ukraine: proof of address that actually gets approved
- Nigeria: proof of address that actually gets approved
- India: proof of address that actually gets approved
- Kazakhstan: proof of address that actually gets approved
- Uzbekistan: proof of address that actually gets approved
- Moldova: proof of address that actually gets approved
- Vietnam: proof of address that actually gets approved
- Philippines: proof of address that actually gets approved
- Colombia: proof of address that actually gets approved
- Kenya: proof of address that actually gets approved
- United Arab Emirates: proof of address that actually gets approved
- Turkey: proof of address that actually gets approved
- Poland: proof of address that actually gets approved
- Czechia: proof of address that actually gets approved
- Latvia: proof of address that actually gets approved