KYC Help Center
Guides and solutions to help you complete identity verification
Rejection Help
- Wrong Document Uploaded as Proof of Address
- Address in Profile Doesn't Match Documents
- Photo Rejected — Data Not Readable
- Screenshot Uploaded Instead of Photo or PDF
- Document Has Expired
- Document Page Missing
- Wrong Identity Document Type
- Your Document Appears Damaged
- Document Country Doesn't Match Your Citizenship
- Proof of Address Rejected — Document Doesn't Meet Requirements
- Identity Document Uploaded as Proof of Address
- Proof of Address Not Uploaded
- Required Document Was Not Uploaded
- Screenshot Uploaded Instead of Original Document
- Selfie Not Matching Your ID Photo
- Photo Quality Too Low
- Photo Rejected — What to Fix for Nigeria
- Document Flagged as Edited