KYC Help Center
Guides and solutions to help you complete identity verification
Rejection Help
- Address in Profile Doesn't Match Your Proof of Address
- Profile Address Doesn't Match Your Proof of Address
- Photo Rejected — Data Not Readable
- Screenshot Uploaded Instead of Photo or PDF
- Document Has Expired
- Document Page Missing
- Wrong Identity Document Type
- Your Document Appears Damaged
- Document Country Doesn't Match Your Citizenship
- Proof of Address Rejected — Document Doesn't Meet Requirements
- ID Uploaded as Proof of Address
- Proof of Address Not Uploaded
- Задължителният документ не е качен
- Screenshot Uploaded Instead of Original Document
- Selfie Not Matching Your ID Photo
- Photo Quality Too Low
- Nigeria — Proof of Address Rejected
- Electronic Address Verification — What This Flow Checks
- Extra Verification Step for US Cards
- Source of Funds — What to Submit
- Document Flagged as Edited
- Ukrainian ID or Passport Uploaded as Proof of Address
- Residence Permit (Karta Pobytu) Cannot Be Used as Proof of Address