Electronic Address Verification — What This Flow Checks

This flow does not ask for a utility bill. Your address is verified electronically from the data you typed and your ID document. Most rejections here are about your ID, not your address.

How this flow works

You’re on an Electronic Proof of Address (EPOA) flow — common for residents of EEA, UK, Switzerland, and a few other regions. Instead of uploading a bill, the system verifies your address from:

• The address fields you filled in (street, building number, postcode, town, country)
• The address printed on your ID document (passport, ID card, driver’s license, residence permit)
• Device and IP signals collected in the background

If those line up, no document upload is needed for proof of address.

Why you got rejected

Rejections on this flow almost always come from the ID document step, not the address itself. The most common reasons:

• Document looks damaged or unreadable — torn, worn, peeling lamination, low contrast
• Document expired — or expires very soon
• Photo of a screen instead of the document — picture of a phone or monitor showing the ID, not the document itself
• Glare, blur, or cropped corners — at least one corner or edge is missing or unreadable
• Address you typed doesn’t match the address on the ID — typo, old address, abbreviated street

How to fix

1. Re-take the ID photo from the original document. Lay it flat, plain background, even light, all four corners visible. No screen recapture, no photocopy.
2. Check the expiration date. If your ID expires within a few weeks, use a different document — passport is usually the safest.
3. Make sure the address you typed matches the address on your ID. Same street spelling, same building number, same postcode. If you moved and your ID has the old address, type the address from the ID, not the new one.
4. Try a different ID type if you keep getting rejected on the same document — for example, passport instead of national ID card.

Watch out for

• A utility bill upload box will not appear on this flow — don’t go looking for one
• Switzerland, Belgium, Netherlands, Germany: ID cards close to expiration are a frequent reject reason on this flow
• The “address mismatch” check is strict on punctuation and abbreviations — St. vs Street can fail
• If your ID is foreign (not from your country of residence) this flow may not work — switch to a passport from your country of residence