Azerbaijan — KYC Document Guide

Quickest path

Azerbaijani passport (biometric or standard) + bank statement PDF from your online banking (ABB, Kapital Bank, AccessBank, PASHA Bank, etc.).

Download the statement as PDF — do not screenshot.

Identity documents

• Biometric passport — best option.
• Standard passport — accepted.
• Azerbaijani ID card (Şəxsiyyət vəsiqəsi) — accepted. Upload both sides.

Proof of address

• Bank statement PDF — recommended. Download from your online banking portal or mobile app. Must show your full name, full address (street, house number, city), and be dated within the last 3 months.
• Utility bill — electricity (Azərenerji), gas (Azəriqaz), or water. Must show full address with street and house number — city alone is not enough.
• Government letter — tax notice or other official correspondence with your complete residential address.

All documents: issued within 3 months, full name and full address (street + house number) visible.

The address problem in Azerbaijan

The most common rejection reason for Azerbaijani clients is an incomplete address.

Many Azerbaijani utility bills and letters show only a city or region — for example, “Baku” or “Yasamal”. SumSub requires the full address including the street name and house number.

If your document shows only a city or district, SumSub will reject it with an address error — even if everything else is correct.

What SumSub needs on the document:

• Your full name (matching your account)
• Street name and house number (e.g. Nizami küçəsi 12)
• City
• Issue date within the last 3 months
• Name of the issuing organisation (bank, utility provider, government body)

What does not work:

• City only (e.g. Baku)
• District/rayon only (e.g. Yasamal)
• Any document without a street address

Bank statement — preferred alternative

If your utility bill shows only a city without a street, use a bank statement instead.

Online banking portals typically print your registered address in full when generating a statement. This usually includes the street name and house number that your utility bill may omit.

How to download a statement

1. Log in to your bank’s online portal or mobile app
2. Go to Statements or Account history
3. Select the last 1–3 months
4. Download as PDF
5. Before uploading, check that the PDF shows your full address with street and house number

If the bank statement also shows only a city, call your bank and ask them to issue a certified address confirmation letter — this is a standard service at most Azerbaijani banks.

Common issues in Azerbaijan

City-only address rejected. A document that shows only Baku or a district name without a street is not sufficient. SumSub requires street + house number. Switch to a bank statement PDF or request a certified letter from your bank.

Utility bill without a street name. Azərenerji and Azəriqaz bills sometimes omit the street. Check your bill before uploading — if there is no street name, use your bank statement instead.

Screenshots rejected. A screenshot of your banking app is not a document. Download the actual PDF statement from your bank’s portal.

Old documents. Only documents from the last 3 months are accepted. Download a fresh statement right before uploading.

Name mismatch. Make sure your full name on the document matches your account name exactly. Transliteration differences (Azerbaijani vs Latin spelling) can cause rejections.