Proof of Address Rejected — Accepted Documents in Nigeria

Upload a utility bill, bank statement PDF, or tenancy agreement. Your NIN card, voter card, passport, and driver’s license are identity documents — they cannot be used as proof of address.

How to fix

The right document type is the issue — not photo quality.

Accepted as proof of address:

• Bank statement PDF — download from GTBank, Access Bank, First Bank, UBA, Zenith, or any Nigerian bank. Must show your name and address.
• Utility bill — NEPA/PHCN electricity, water, or telecom bill. Must show your name and current address.
• Tenancy agreement — signed, with your name, address, and a recent date.

All documents: issued within the last 3 months, full name and address clearly visible.

How to get a bank statement PDF

1. Open your banking app
2. Go to Account or Statements
3. Select the last 1–3 months
4. Download as PDF
5. Upload the file directly — do not screenshot it

Watch out for

• Uploading your NIN card, voter card, passport, or driver’s license as proof of address — these prove who you are, not where you live. They will always be rejected in the address step.
• Screenshots of your banking app — not accepted. Download the actual PDF file.
• Documents older than 3 months — get a fresh statement right before uploading.