Proof of Address Rejected — Document Doesn’t Meet Requirements

Check your document against the list below, then upload a corrected version or a different document.

How to fix

Your document type is correct, but it didn’t pass the content check. Go through this checklist before uploading again:

• Dated within the last 3 months — older documents get rejected
• Your full name on the document — must match your profile name exactly; bills in a landlord’s or parent’s name don’t count
• Full address visible — not cropped, not blurred, every line readable
• Clear photo or exported PDF — no screenshots, no photos of a screen

Documents that work:

• ✅ Utility bill — electricity, gas, water, internet (your name + address + date)
• ✅ Bank statement — from your primary account, last 3 months
• ✅ Lease agreement — official rental contract with your name and address
• ✅ Government letter — tax notice, social security letter, registration document

Watch out for

• A bill in your landlord’s name won’t pass — even if you live at that address
• If your document is a PDF, export it from the source — don’t photograph your screen
• Lease agreements often don’t have a monthly date — use a utility bill or bank statement if you need to prove the 3-month requirement