Extra Verification Step for US Cards

You’re on the second-stage US verification (BridgeXyz). It re-checks your ID with a short video, your selfie with liveness, your full address with TIN, and a quick onboarding survey. This is a separate level after Level 1 — not a rejection of your existing ID.

What this step asks for

The US card programme runs a second verification level once you pass the first one. It re-collects four things in one session:

• Identity document (passport, driver’s licence, or national ID) — captured as a short video, not a still photo. The phone records both sides of the document.
• Selfie with passive liveness — a short clip, not a single frame. Hold still and look at the camera; the app does the rest.
• Full address + TIN — street, building number, postcode, state, and your US Tax Identification Number (SSN or ITIN). The address must match the document.
• Onboarding questionnaire — occupation, employment status, expected spend. A few taps.

If any one of these fails, the whole level returns RED and you start the failed item again.

How to fix

• Video docapture, not photo. When the camera turns on, follow the on-screen prompts and let it record. Don’t try to upload a photo from gallery — uploads are disabled at this level.
• Selfie: face the light, hold steady. Daylight or a lamp in front of you, not behind. Hold the phone at eye level, not above. Match the look in your ID — same hairstyle, no hat, no sunglasses.
• Address must match the document. If your driver’s licence shows the old address, update the licence first, or enter the address exactly as printed on the document — including apartment number and ZIP+4.
• TIN format. Nine digits, no dashes needed. Don’t paste a passport or document number here — it’s the SSN or ITIN.
• Finish the questionnaire. It only takes a minute. The level won’t pass until all four sections are complete in one session.

Watch out for

• This is not the same as “your ID was rejected” — your Level 1 ID likely passed. Don’t switch to a different document type unless the reject specifically says ID_INVALID or BAD_PROOF_OF_IDENTITY.
• Screenshots of any document type are auto-rejected here.
• Address mismatch is the single most common failure on this level. The address in your profile, the address you type into the form, and the address printed on your ID all have to agree.