Your Document Appears Damaged

Upload a different copy or use another document type.

How to fix

The uploaded document looks torn, worn, or unreadable. Try one of these:

• Use a different physical copy of the same document — one that’s in good condition
• Switch to another accepted document — passport, national ID card, or driver’s license
• If it’s a bank statement or utility bill — download a fresh digital PDF instead of photographing a paper copy

Make sure the entire document is clearly visible with no parts cut off.

Watch out for

• A laminated ID card with peeling lamination will be flagged — use your passport instead
• Creased or folded documents may trigger this even if the text is readable
• If you keep getting rejected, try a completely different document type