Colombia — KYC Document Guide

Quickest path

Colombian passport + bank statement PDF from Bancolombia, Davivienda, or Nequi.

Download the statement as PDF — do not screenshot it.

Identity documents

• Colombian passport — best option, widely accepted.
• Cédula de ciudadanía (national ID card) — accepted. Upload both sides.
• Cédula de extranjería (foreign resident ID) — accepted for non-Colombian nationals.
• Driver’s license — accepted. Both sides required.

Proof of address

• Bank statement PDF — recommended. Download from your banking app or online banking.
• Utility bill — electricity, water, gas, or internet. Must show your name and address.
• Certificate of residence — issued by your municipality.

All documents: issued within 3 months, full name and address visible.

Bancolombia statement

1. Open the Bancolombia app or Sucursal Virtual
2. Go to Productos then select your account
3. Tap Extractos or Certificaciones
4. Select the last 1-3 months
5. Download as PDF
6. Upload the saved file directly

Nequi statement

1. Open the Nequi app
2. Go to Tu Nequi then Extractos
3. Select the date range
4. Download PDF
5. Upload the saved file directly

Davivienda statement

1. Log in to Davivienda online or the app
2. Go to Consultas then Extractos
3. Select your account and date range
4. Download as PDF
5. Upload the saved file directly

Common issues in Colombia

Wrong document for proof of address. Upload a bank statement, utility bill, or certificate of residence. Your passport or cédula proves identity, not address.

Screenshots rejected. Download the actual PDF statement from the app. Screenshots are always rejected.

Address does not match. The address on your proof of address must match your profile exactly. Check apartment number, neighborhood, and city.

Colombians abroad. If you live outside Colombia (e.g. Chile, Spain, US), your proof of address must be from your current country of residence. Use a local bank statement or utility bill.